Good Solid Advice About Reputation Management That Anyone Can Use
Managing your professional or business reputation is increasingly important in modern times. With a simple online search, any prospective clientele, colleagues or even employers can look you up and check you out. Fortunately, it is also just as possible for you to look yourself up and manage your own reputation. Use the following ideas to do this successfully.
If your website does not rank on the first few pages of an Internet search, it may be time to invest in a company that specializes search engine optimization. This company will take each of the pages in your website and incorporate keywords throughout it using the latest in SEO practices.
Monitoring your personal reputation or business brand is very critical to online reputation management. Set up automatic alerts to happen when your name comes up. Use Trackur, Monitor This and Google Alerts to send you notices when new content comes up. That way, you can know the very next day, if not sooner, when someone is talking about you.
Try to make dissatisfied customers as happy as possible. Turning a bad experience into a positive one is going to show customers that you care about them. If you have the ability to do it online, that's the best option. Other prospective clients, as well as existing ones, will all see that you do what it takes to make customers happy. They'll all be more likely to call you for future business.
Set realistic expectations with your customers. If you own a small business, let your customers know when you will respond to their questions. If you cannot answer every question immediately, place a banner saying that all questions will be answered within a certain amount of time, such as within 72 hours.
Post moderation guidelines on each of your websites and social media sites. By posting guidelines, your visitors will know what is and what is not acceptable responses on your website and social media sites. If someone posts something that is not within the guidelines, remove the post and give an explanation of why the post was removed.
Be sure you're keeping an eye on social media. Most people expect that if they put up a question on your page or site, you will respond to them. Make sure you reply promptly, preferably within an hour or two. You can stand out from your competition since many businesses won't be quite as vigilant.
Always keep up-to-date when it comes to updates about the product or service you are offering. This keeps you in good standing so that the info you give out is the very latest. Just search out your service or product for about five minutes each day, and read up on what's going on in your industry.
Keep an eye on your company's online profiles. Negative remarks can move quickly up a search result for your business. Do not let negative comments reach the top when people are searching for your company. Do this a few times monthly.
Be thankful. If someone leaves a good review about your company, send them a personal message and thank them for their feedback. If possible, send your customer a coupon for a certain percent off on their next purchase as a thank you. If this is not possible, sincerely thank them for their feedback.
In the Internet and social media age, your reputation really does precede you. Get in front of this and manage your professional or business reputation wisely and successfully. Use the advice and ideas within this article to accomplish this. Let your sterling reputation set you apart from the pack and enjoy the business and success that comes with it.